Return & Refund & Delivery

Shipping & Delivery

We are offering two options.

  1. Shipping via DHL / UPS / TNT/ USPS and aiming delivery in 1-4 working days.
  2. Shipping via local post and aiming delivery in 4-10 working days.

Orders received after 3 pm will be dispatched on the next working day.

Please note We are aiming to deliver the products in 1-4 days but depending on the product the delivery can take up to 7 working days. In that case, we will send you an e-mail and give you the delivery information. 

Some of our products are delivered directly from our trusted suppliers. In these cases, delivery pricing and options will be same.

Returns

It's okay if you change your mind, we offer a 14 day returns policy. The items in your order can be returned for full refund hassle free.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Please do not send your purchase back to the manufacturer.

To return your product contact us by email within 14 days of purchasing your order, at thearinna@gmail.com to request a return

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 75$, you should consider using a trackable shipping service or purchasing shipping insurance to guarantee that we will receive your returned item.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7-10 working days.

If you’ve any questions in this time please contact us at thearinna@gmail.com

Exchanges

We offer a 14 day exchange policy. 

Please contact us with any questions on thearinna@gmail.com  so we can help you.